Customer Liaison Officer (Liverpool)

Job Type

Contract

Category

Customer Liaison Officer

Location

Liverpool

Salary

£14.00 p/h + Mileage

 The Company

  • Operating across the North West, this company works with local authorities and housing associations to complete all planned maintenance, refurbishment and new builds
  • As a result of their success they are currently seeking an enthusiastic Customer Liaison Officer
  • Immediate start working on gas and electricity contracts around the St Helens, Warrington and Liverpool areas.

The Role

  • £14.00 p/h + mileage
  • 37 hours per week
  • 12-month Contract
  • Supporting teams and contractors to provide a customer interface regarding all aspects of planning and delivering the maintenance and construction projects
  • Liaising with the maintenance teams to follow up on attending tenanted properties
  • Providing a high-quality consistent service to customers, guiding them through the programme of works where possible
  • Ensuring that customer enquiries are recorded and responded to promptly
  • Ensuring that complaints are recorded and dealt with in line with feedback policy, procedure and targets
  • Ensuring that systems and processes are in place to keep all relevant records and documentation up to date, with regards to compliance including: Gas Safety, Electrical testing, Asbestos compliance in particular

Qualifications and relevant experience

  • Experience within this role working within Social Gas and electrical schemes
  • Tenant liaison experience and customer focused
  • Customer service qualification/health a safety would be beneficial but not essential
  • Experience of using a computerized scheduling or planning systems
  • Have a flexible approach to work under a wide variety of duties as they arise
  • Ability to work alone with minimum supervision

How to Apply?

  • If you’re interested please call Emma Twigg on 07951 445 519, e-mail Emma on e.twigg@ionic.jobs or apply online

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