Independent Living Officer – Liverpool

Job Type



Independent Living Officer




£14.00 p/h

The Company

  • A Merseyside based contractor is currently looking to recruit an Independent Living Officer on a temporary basis
  • They offer all aspects of repairs, service and maintenance services for social housing schemes

The Role

  • Responsible for managing the Independent Living Service in a designated area by delivering intensive housing management, which encompasses the five key outcomes identified on the housing action plan
  • Developing an effective housing action and risk management plan with each customer, that meets their outcomes as identified from needs and risk assessments
  • Liaising with any relevant agencies as detailed or identified within a customers’ housing action plan
  • Testing dispersed alarm equipment/hard wired equipment on a regular basis – when necessary, report, investigate and rectify issues
  • Reporting lift faults to the Contact Centre/Contractor, facilitates essential maintenance and ensure that tenants are given adequate prior notice of lifts being inoperative
  • Reviewing housing action and risk management plans at 12 monthly intervals as a minimum and in accordance with policy and service standard
  • Supplying scheme Performance Indicator information and statistics when required
  • Referral of serious Anti-Social Behaviour cases to the Anti-Social behaviour Team
  • Dealing with low level cases of ASB and record on case management systems
  • Monitoring the status of all void properties in the area, ensuring key information is up to date and reporting any variances to the Independent Living Manager and/or Maintenance Manager
  • Completing all viewing of properties

Qualifications and relevant experience

  • Educated to CIH Level 3 Certificate in Housing Practice or willingness to study this qualification
  • Experience Previous experience of working with, and thorough understanding of dealing with vulnerable group
  • Experience of liaising with social, medical and care agencies
  • Previous experience of housing management

How to apply?

  • If you’re interested please call Emma Twigg on 07951 445 519, e-mail Emma on or apply online

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