Resident Liaison Officer (Cannock)

Job Type



Resident Liaison Officer




£24.000 - £26.000

The Company

  • A dynamic property maintenance, refurbishment, compliance, and decarbonization specialist with more than 750 colleagues in 21 locations across the UK
  • As an award-winning contractor, this business is a social and environmentally responsible family run business with a rich heritage, delivering a range of bespoke services and solutions to a wide variety of clients

The Role

  • This is an excellent opportunity for an enthusiastic​ Resident Liaison Officer​ to work on their Social Housing Kitchen and Bathroom Refurbishment, Planned Works programs across the Cannock area
  • Delivering customer focused services in a demanding public facing environment is essential
  • Dealing with the various enquiries and issues our diverse customer base will have
  • The role will involve taking the lead in dealing with customer enquiries and issues relating to the various types of works the Operational team and Sub Contractors perform in the resident’s homes
  • The purpose of this role will be to support the Operational team in achieving customer satisfaction through liaison with customers and internal teams to ensure the repair and improvement work is carried out with minimal impact to the customer

What you need to succeed

  • Ideal candidates will have worked in a similar role and must have experience of the Social Housing sector
  • Must have confident presentation and communications skills
  • Excellent IT skills, proficient in the use of MS Office
  • Must be flexible in hours of work and travel and hold a Full UK Driving Licence


  • Competitive salary
  • 26 Days Hols & Bank holidays – option to buy or sell holidays
  • Company pension scheme – up to 7.5%
  • Fleet Van
  • Discounted Healthcare Scheme
  • Highstreet & lifestyle discounts
  • Enhanced Maternity and Paternity pay
  • A day paid volunteering per year
  • Length of service awards

How to Apply?

  • If you’re interested please call Emma Twigg on 07951 445 519, e-mail Emma on or apply online

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