Tenant Liaison Officer (Solihull)

Job Type



Tenant Liaison Officer




£27.000 per annum + £3.000 car allowance

Key Information

  • An award-winning building contractor with 40 years’ experience in the social housing sector based in the North West of England, are currently looking for an experienced Tenant Liaison Officer to help alongside with works on the installation of energy efficiency measures, including EWI & windows
  • Working with a great team this is an excellent opportunity for a tenant liaison officer looking to develop their skills within the industry, and progress within the company and commit to this full time permanent opportunity

The Role

  • Point of contact for tenants to address any questions they have
  • Interview all tenants to identify vulnerable people and any needs they have that might need to be accommodated
  • To draw up an action plan to ensure the needs of all tenants, including vulnerable tenants are properly identified and managed
  • To communicate with owners of properties, not directly impacted by the actual work, to ensure they are aware of the ongoing activities and any affect this may have on them
  • To provide full explanations to tenants of the work to be carried out and the likely disruption they can expect and to answer any questions that may arise from this
  • To correspond with tenants advising them of aspects such as work commencement dates, any delays incurred, revised start dates, property access requirements
  • To maintain regular contact with tenants whilst work is being carried out on their property

Skills and experience

  • To be a successful Tenant Liaison Officer within this role, you will have strong experience working for social housing contractors/ housing associations and liaising with tenants on a daily basis
  • You will be accustomed to scheduling work between the tenants and your Site Manager
  • Experienced with Energy efficiency & External wall insulation works preferred but not essential
  • You will be currently available and committed to this permanent job opportunity and be keen to progressing your career within Social Housing.

How to apply?

  • For further details or to apply for this position please forward an up to date CV to e.twigg@ionic.jobshighlighting suitable experience, or call Emma Twigg on 07951 445519 for more information

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