Position: Customer Service Co-Ordinator
Location: Birchwood Park, Warrington
Type: Permanent
Salary: Competitive
Start Date: Immediate
We are seeking a motivated, skilled, and organised Customer Service Co-Ordinator to join a leading housebuilder in Birchwood Park, Warrington. This role supports the Customer Service Department, liaising with homeowners, contractors, and colleagues across newly built homes in the North West of England and North Wales. The successful candidate will report to the Customer Service Manager and will be experienced in maintaining excellent customer relationships while managing planned and reactive maintenance.
Key Responsibilities:
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Liaise with homeowners to manage planned and reactive maintenance issues
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Coordinate with contractors and internal teams to ensure timely resolution of issues
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Maintain accurate records and update customer service systems
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Provide a high standard of customer service and maintain professionalism under pressure
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Support the Customer Service Manager with departmental administration and reporting
Requirements:
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Previous experience in a customer service or property management role, preferably within housebuilding or residential property
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Strong organisational and communication skills
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Ability to manage multiple priorities and work under pressure
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Professional and approachable attitude
Benefits:
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26 days holiday + bank holidays, with option to purchase additional
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Life assurance and pension
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Private medical insurance
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Cycle to Work scheme
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Digital GP and Employee Assistance Programme
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Access to discount portal and Sharesave scheme
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Flexible working policy and modern office environment
This is an exciting opportunity to join a well-regarded housebuilder with a strong reputation for employee development, progression opportunities, and a supportive working culture.
If you’re interested, please submit your CV or contact Emma Twigg on 07951445519 for more information.
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